Privacy Policy

1. What Information Do We Collect?

Information you provide directly

• Name and username
• Email address
• Password (stored encrypted)
• Business / restaurant name
• Billing address (collected by Stripe at checkout)
• Uploaded content (menu photos, restaurant logo, banner images)

Information collected automatically

• Log and usage data (IP address, browser type, pages visited, timestamps)
• Device data (browser, operating system, hardware model)
• Approximate location data (derived from IP address)

2. How Do We Use Your Information?

We use your information to:

• Create and manage your account
• Deliver and improve the ScanDine platform
• Process payments and manage subscriptions via Stripe
• Respond to your inquiries and provide customer support
• Send administrative communications (billing receipts, service updates)
• Monitor platform security and diagnose technical issues (via Sentry)
• Understand how the platform is used to improve user experience

3. Legal Bases for Processing (GDPR)

If you are located in the EU or UK, we process your data under the following legal bases:

• Performance of a contract — to provide the Services you signed up for
• Legitimate interests — platform security, error monitoring, usage analytics
• Legal obligation — compliance with applicable laws
• Consent — where you have provided explicit consent

4. When Do We Share Your Information?

We do not sell your personal information. We share information with the following service providers to operate our platform:

Stripe's privacy policy: https://stripe.com/privacy

5. Cookies and Tracking

We use cookies for authentication and third-party services. For full details, please see our Cookie Policy.

6. International Data Transfers

Your information may be transferred to and processed in Australia, Singapore, and the United States. These transfers are made pursuant to the European Commission's Standard Contractual Clauses where applicable. By using our Services, you consent to this transfer.

7. How Long Do We Keep Your Information?

We retain your personal information for as long as you maintain an account with us. When you request account deletion, we will delete or anonymise your information unless we are legally required to retain it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data
• Portability — request your data in a portable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, submit a request at scandine.app/contact or email support@scandine.app. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational security measures to protect your personal information, including HTTPS encryption, secure authentication cookies, HTTP security headers, and rate limiting. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our Services are not directed to persons under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. California Residents (CCPA/CPRA)

California residents have additional rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise your California rights, contact us at support@scandine.app or submit a request at scandine.app/contact.

12. Australian Privacy Act

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you have a complaint about how we handle your personal information, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email to your registered address. The date at the top of this page indicates when it was last updated.

14. Contact Us

For privacy-related inquiries or to exercise your rights: